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FAQs
Welcome to the Firrete FAQs page! Here you’ll find answers to common questions about our products, ordering process, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out to our customer service team.
1. What products do you sell?
At Firrete, we specialize in premium mobile accessories, including:
- Phone Cases (including magnetic, transparent, and shockproof)
- Screen Protectors
- Charging Accessories
- Phone Stands & Mounts
- Other Mobile Essentials
All of our products are designed to enhance your mobile experience, combining style with functionality.
2. How do I place an order?
To place an order, simply browse our website, add the desired products to your cart, and proceed to checkout. You’ll need to provide shipping and payment details to complete the purchase. Once your order is confirmed, we’ll send you an email with the order summary and shipping information.
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Other secure payment options available during checkout.
4. How long does shipping take?
Shipping times vary depending on your location. Typically:
- Domestic (U.S.) orders: 3-7 business days.
- International orders: 7-21 business days (depending on the country).
Once your order is shipped, you will receive a tracking number to monitor the progress.
5. Do you offer free shipping?
Yes! We offer free shipping on all orders within the U.S. For international orders, shipping fees will apply, and they will be calculated at checkout.
6. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Orders are processed quickly, so we cannot guarantee any changes once your order has been shipped. Please email us at [email protected] if you need assistance.
7. What is your return policy?
We offer a 30-day return policy for damaged or defective items. If you are not satisfied with your order, please contact us within 30 days of receiving your product. For more information, please visit our Return Policy page.
8. How do I return or exchange an item?
To return or exchange an item, please reach out to our customer service team at [email protected] with your order number and the reason for the return. If the item is eligible for return, we’ll provide instructions and a shipping label to send the item back.
9. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment via the carrier’s website.
10. Do you ship internationally?
Yes, we do offer international shipping! Shipping fees are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
11. What should I do if my item is damaged or defective?
If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will provide a free replacement or full refund once we verify the issue. Please send us a photo of the damage or defect to help us process your claim.
12. How do I contact customer service?
You can contact us anytime by emailing [email protected]. Our customer support team is available Monday to Friday from 9:30 AM – 6:30 PM EST. We will respond to your inquiries as quickly as possible.