Return Policy

At Firrete, we are committed to providing high-quality mobile accessories. We understand that sometimes products may not meet your expectations, and we want to ensure that your experience with us is hassle-free. Please review our return policy below for guidance on returns and exchanges.

General Return Policy
Due to the nature of our products, we cannot accept returns or exchanges based on preferences such as size, color, or style. Please be sure to select the correct options when ordering.

Eligibility for Returns

• Returns must be requested within 30 days of the delivery date.
• The item must be unused, in its original condition, and in the original packaging.
• Returns are only accepted for items that are damaged or defective upon arrival.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 30 days of delivery. You will need to submit a clear photo of the issue to help us process your return or exchange. In this case, we will provide a free replacement or a full refund to your original payment method.

To expedite the return process, please use our Submit Issue Form on our website and include relevant details.

Refunds
Refunds will be processed once the returned item is inspected. Refunds will be issued to the original payment method or, depending on the situation, as store credit.

• Refunds will typically be processed within 10 business days.
• Store credit can be used for future purchases on Firrete.

Unsuccessful Delivery
If delivery fails due to an incorrect address provided during checkout, we can either:

• Resend the item at an additional shipping cost.
• Offer a partial refund, depending on the situation.

Non-returnable Items
The following items are non-returnable:

• Products that have been used or damaged after delivery.
• Custom or personalized products (if applicable).
• Digital products or gift cards.

Print Quality and Placement
For custom-made products, slight variations in print placement or color may occur. These variations are normal, and do not qualify as defects. For example, if you ordered a printed phone case, slight misalignment (up to 0.5 inches) may be possible, and is not considered a reason for return.

How to Initiate a Return

1. Contact our customer support team at [email address] with your order number and a description of the issue.
2. If the return is due to a damaged or defective product, please attach clear photos of the issue.
3. After approval, follow the instructions provided to return the item to us.

Contact Us
If you have any questions or need further assistance, please contact us at:

• Email: [[email protected]]
• Phone: [2135928262]
• Address: [2446 Gladstone Dr,Dallas,TX,75211,US]